Dear Margaret,
We’re sorry to hear that you were not fully satisfied with the gift box, though we’re glad to know that you found the vase beautiful.
Regarding the gift box, our intention is to offer a simple yet elegant packaging design that is versatile, presentable, and suitable for a wide range of gift recipients. The gift box design is also clearly shown on our website so customers can review it before adding it to their order.
Additionally, the pricing for the gift box is clearly displayed during product selection and at checkout, and it is an optional add-on rather than a required purchase.
We truly appreciate your honest feedback, as it helps us better understand customer expectations and continue improving our offerings.
