Dear Customer,
We're sorry to hear that the product and packaging did not meet your expectations. We understand your disappointment, especially regarding the condition in which the item arrived and the additional charge you mentioned.
To better understand what happened and provide the most appropriate assistance, our team has already sent you an email requesting additional photos and information about the product and packaging condition upon arrival.
Once we receive the details, we'll be happy to review the situation further and determine how we can best assist you. Please kindly check your inbox (and spam folder, if needed) and reply when convenient.
